Shipping policy

Where is my order?

Once your order has been confirmed, you’ll receive an email with a Track & Trace link to follow your delivery every step of the way.

At Leafy, we ship worldwide while actively compensating for CO₂ emissions. On average, deliveries take 5-9 business days to arrive.

If your package doesn’t arrive within the expected timeframe, please contact us within 14 days after the delivery window has passed. We’ll work with the postal service to sort it out.

Please note that delivery times are estimates and can vary due to external factors.

How is my order shipped?

Your Leafy order is packed with care and a promise to the planet:

• 100% biodegradable packaging—no plastic, no waste.
• Shipped using trusted carriers like DHL and local postal services.

We ensure your package arrives intact, dry, and sealed while staying eco-friendly all the way.

What should you expect?

• Your order will arrive in our biodegradable packaging.
• Everything you ordered will be complete and correct.
• Your package will be securely sealed and in good condition.

What if my package arrives damaged?

If something isn’t right, here’s what to do:

1. Record a short video while unboxing the package, showing the condition of the items inside.
2. Send the video and a brief description of the issue to support@byleafy.com within 3 days of receiving the package.

Our team is here to help you resolve any issues promptly—your feedback is invaluable to us and helps Leafy grow greener and better for everyone.